The service is free to use for our beneficiaries and our standard eligibility criteria will apply. Each person referred to the service will receive 4 hours of assistance from Shelter and we can add on more help should it be needed. Importantly, we can back up the advice with practical financial support where it is appropriate to do so.

We can offer help and advice on:

  • Housing
  • Homelessness or the risk of homelessness
  • Identifying and securing suitable accommodation
  • Rent or mortgage arrears and possession action across all tenures
  • Landlord issues, e.g. disrepair, harassment
  • Housing rights following relationship breakdown
  • Affordability checks on properties
  • Helping clients understand their rights and obligations as a tenant
  • Resettlement support to ensure clients are settled in their new home, confident to manage their tenancy, and know where to access follow on support
  • Contacting local landlords and hostels

To ask about this service call our normal number of 0203 192 0486.

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